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Specialized Information for:

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  • Consumer Voice and NORC On-Demand
    Training Center

    This on-demand education platform allows you to delve into important topics through our online courses.

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  • Registration Now Open
    2018 Annual Conference

    Preliminary agenda, session topics, registration and more information is now available!

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  • Join the Resident's
    Voice Challenge

    Long-term care consumers are invited to share their thoughts on this year's Residents' Rights Month theme.

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  • Revised
    Nursing Facility Regulations

    Get the latest resources and information about the revised nursing facility regulations.

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Consumer Voice ClearinghouseYour one-stop destination for long-term care information

ProPublica Updates Data and Online Tool Comparing Nursing Home Deficiencies and Penalties by State June 01, 2018

ProPublica has published new data on deficiencies cited by regulators and the penalties imposed in the past three years on nursing homes.

News Article
Consumer Voice Leaders Participate in AARP Foundation Roundtable on Misuse of Antipsychotic Drugs May 15, 2018

Executive Director Lori Smetanka and Governing Board Member Dr. Jonathan Evans participated in a panel on the misuse of antipsychotic drugs in nursing facility residents who have dementia.

News Article
Quality NOW April 26, 2018

Quality care, quality of life, protection of rights, empowerment of all individuals receiving care and services, NOW!  Support our advocacy!

News Article
Tell Congress to Increase Funding for the Ombudsman Program March 20, 2018

Urge your member of Congress to request increased funding for the long-term care ombudsman program.

Take Action
ACT NOW: Contact Congress Again to Fund MFP! March 06, 2018

Your actions in early February to ask the Senate to fund the Money Follows the Person (MFP) program (#FundMFP) made a big impact.  Now it is time to go all out and make a big push to pass the EMPOWER Care Act!

Take Action
Urge Congress to continue the Money Follows the Person Program! January 30, 2018

The future of the Money Follows the Person program is at risk. Urge your Senators to co-sponsor the bill to improve and extend the program for five years.

Take Action
Consumer Voice Sends Letter Opposing Arizona’s Medicaid Prior Quarter Coverage Wavier Amendment May 22, 2018

Consumer Voice has sent a letter to CMS opposing Arizona’s proposal to waive retroactive Medicaid coverage.

Action Update
Consumer Voice Sends Letter Recommending Increased Funding for Long-Term Care Ombudsman Program May 15, 2018

Consumer Voice sent a letter to the House Committee on Appropriations recommending an increase of $24.98 million in funding for the Long-Term Care Ombudsman Program.

Action Update
Spending Bill for Remainder of 2018: The Good and the Sad March 27, 2018

Congress has passed and the President has signed a $1.3 trillion spending bill to fund the federal government through September 2018.

Action Update
Share your experiences with visitation in long-term care facilities.
Residents and family members are invited to complete a survey.